Star Privacy Policy

We at Star take the protection of your personal data seriously, and this Privacy Policy explains how we collect, use, store and safeguard your information when you register, log in or play at Star. Star is a trade name owned by Green Island N.V., registered in Belgium under number 0422.851.308, operating under Kansspelautoriteit remote gambling licence number 2389/01.326.967. When you use Star Casino, Star Casino login, our Star Casino app or any of our services, you agree to the practices described below.

What Information We Collect

To comply with Dutch gambling regulation and to allow you to open a Star Casino account, we require accurate and verifiable personal information at the point of registration. We collect this data directly from you and, where required by law, verify it against official registers.

• We collect your first name, surname, date of birth and place of birth.
• We collect your citizen service number (BSN), which we use to check the Cruks register before allowing registration.
• We collect your home address, email address and telephone number.
• We collect your bank account details for deposits and withdrawals made via iDEAL or Wero.
• We collect a copy of your identity document, and, where extra verification is needed, a bank or credit card statement or a utility invoice no older than six months.
• We collect gameplay data, including bets placed, Starcoins earned in the Starclub, Starclub rank, bonus activity and sports betting history.
• We collect technical data such as device type, IP address, browser type and login times when you access Star Casino online, our Star Casino mobile site or the Star Casino apk application.

Each citizen service number, email address and telephone number may be linked to one Star account only. Where you appear to be a politically exposed person, we apply enhanced due diligence and temporarily block your account while checks are carried out.

Why We Process Your Data

We process your personal data for the following purposes, each grounded in a lawful basis recognised under Dutch and European data protection law.

• We verify your identity and age, and we check every new sign-up against the Cruks register before granting access to games.
• We process deposits and withdrawals, including payouts through the counter-account you registered in your own name.
• We monitor gameplay and account activity to detect fraud, money laundering and suspicious transactions, and we may pause or stop transactions where anti-money-laundering rules require it.
• We use your data to manage your deposit, balance and time limits, and we log any attempt to exceed a limit you have set.
• We use your contact details to send account notifications, bonus information and, where you have consented, marketing about Star Casino bonus offers, Star Casino promo codes and starclub Star Casino rewards.
• We share near-real-time player and game-play data with the Kansspelautoriteit through our control database, as required under the Remote Gambling Act (Koa).

Cookies and Similar Technologies

We use cookies and similar technologies across Star Casino.nl, including our desktop site, mobile browser experience, iOS and Android apps and our separate live casino app. Cookies allow us to keep you logged in, remember your preferences, secure your session and analyse how you use Star Casino slot, Star Casino roulette, Star Casino blackjack and other game pages. You can manage cookie preferences through your browser settings, though disabling certain cookies may limit functionality such as biometric login or saved session data.

How We Share Your Data

We do not sell your personal data. We share information only where necessary to run our services or where the law requires it.

• We share data with the Kansspelautoriteit, which holds a constant connection to our control database.
• We share data with payment providers processing your iDEAL and Wero transactions.
• We share data with identity verification providers to confirm your age, identity and Cruks status.
• We share data with independent testing bodies such as eCOGRA and GLI, who audit our games and random number generators.
• We share data with our sportsbook partner Altenar and with game providers where this is necessary to deliver Pragmatic Play, Evolution, Play'n GO and other supplied content, including live tables and the Orange Jackpots network.
• We may disclose data to law enforcement or regulatory bodies where legally obliged.

Data Security

We protect your information using SSL encryption across all transactions, whether you deposit, withdraw or simply browse Star Casino online. We restrict access to personal data to authorised staff, apply biometric login options such as fingerprint or Face ID on our apps, and maintain technical and organisational safeguards designed to prevent unauthorised access, loss or misuse of your information. Despite these measures, no system is completely infallible, and we encourage you to keep your login credentials confidential and to contact Star Casino support immediately if you suspect unauthorised account access.

Data Retention

We retain your personal data for as long as your account remains active and for a further period afterwards as required under Dutch gambling and financial record-keeping regulations. Identification documents, transaction records and verification files are kept for the statutory retention periods applicable to licensed operators under the Koa framework, even if you close your account or stop using Star Casino app download services.

Your Rights

Under applicable data protection law, you have a number of rights regarding the personal data we hold about you.

• You have the right to access the personal data we hold about you.
• You have the right to request correction of inaccurate or incomplete data.
• You have the right to request erasure of your data, subject to our legal retention obligations.
• You have the right to object to or restrict certain processing, including direct marketing.
• You have the right to withdraw consent at any time where processing is based on consent.
• You have the right to lodge a complaint with the Dutch Data Protection Authority if you believe we have not handled your data correctly.

To exercise any of these rights, you can reach Star Casino contact channels through our live chat, available 24/7 with Dutch-speaking agents, by phone on 0800 0222001, or by email at klantenservice@Star Casino.nl. We aim to respond to all verified requests within the timeframes required by law.

Age Verification and Responsible Data Use

We only accept registrations from players aged 18 and over, and we check every application against the Cruks register using the citizen service number provided. Promotions, including our welcome bonus, Star Casino voucher offers and sports Free Bets, are restricted to players aged 24 and above, and we apply additional data checks and stricter limits to accounts held by players aged 18 to 24. We use the personal and financial data you provide to enforce deposit, balance and time limits you set at registration, and we log any attempt to bypass these controls.

International Data Transfers

Where we work with service providers located outside the European Economic Area, we ensure appropriate safeguards are in place, such as standard contractual clauses, to protect your data to a standard equivalent to that required under Dutch and EU law.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technology or legal obligations. Where changes are material, we will notify you through your account or by email before they take effect. We encourage you to review this page periodically so that you remain informed about how we protect your data at Star.

Contact Us

If you have questions about this Privacy Policy or how we handle your personal data, you can reach our support team through Star Casino chat, by phone on 0800 0222001, or by email at klantenservice@Star Casino.nl. We are here to help with any privacy-related query concerning your Star account, transactions or gameplay history.