Responsible Gaming at Star Casino

We want every visit to Star Casino to remain enjoyable, balanced and firmly under your control. As the operator of Star Casino, licensed by the Kansspelautoriteit under licence number 2389/01.326.967, we take our duty of care seriously and we have built a wide range of tools, checks and safeguards into every part of our platform. Whether you play through Star Casino login on desktop, through our Star Casino app on iOS or Android, or via Star Casino mobile in your browser, the same responsible gaming protections apply to you at all times.

Our Commitment to Safer Gambling

We operate under the Remote Gambling Act (Koa), in force in the Netherlands since October 2021, and we maintain a control database holding near-real-time player and game-play data to which the Kansspelautoriteit has a constant connection. This means we are continuously monitored to ensure that Star Casino online activity, including our Star Casino sport betting products, stays within the boundaries of Dutch gambling law. Our games and random number generators are independently tested by eCOGRA and GLI, and we publish the RTP of every slot in its information panel so you always know the odds before you play.

Who Can Play With Us

Registration at Star Casino is open only to residents of the Netherlands aged 18 and over. Every sign-up is automatically checked against the Cruks register using your citizen service number, and a Cruks hit blocks both registration and access to the games. We require your first name, surname, date of birth, place of birth, citizen service number, home address, email address, telephone number and bank account details, along with a copy of a valid identity document, before we open an account for you. Each citizen service number, email address and telephone number may be linked to one Star Casino account only.

We restrict promotions, including every Star Casino bonus and Star Casino promo code offer, to players aged 24 and over
We apply stricter rules and lower limits to players aged 18 to 24
We put politically exposed persons through enhanced due diligence and block the account for the duration of that review

Setting Your Own Limits

When you register with us, you set a maximum deposit amount per day, week or month, a maximum account balance and a maximum time active on your account per day, week or month. We built these controls directly into the sign-up flow so that limit-setting is never an afterthought. You can lower a limit at any time and it takes effect immediately; raising a limit only takes effect after a mandatory one-week waiting period. Once a limit is reached, further deposits or play beyond it are simply not possible, and we log every attempt to exceed a set limit. We may also apply our own additional limits on deposit amount, balance or playing time where we consider it appropriate.

Deposits, Withdrawals and Fair Play

We keep our minimum deposit and minimum withdrawal at €10, and every iDEAL or Wero transaction runs over a secured, SSL-encrypted connection. Because responsible play also means responsible payments, the bank account you use must be held in your own name, and only the counter-account registered at sign-up can be used. We process Star Casino withdrawal times as quickly as possible, often within seconds on a fully verified account, and in any case within three working days. Bonus money linked to any Star Casino deposit bonus or Star Casino no deposit offer is only released once all bonus conditions have been met, which helps prevent chasing losses through unmet wagering requirements.

Self-Exclusion Through Cruks

If you feel that gambling is becoming a problem, you can register yourself in Cruks, the national self-exclusion register for the Netherlands. Once you are listed in Cruks, we are legally required to block your access immediately, and this block covers every licensed operator in the country, not only Star Casino. Self-exclusion through Cruks can be set for a minimum period or indefinitely, and we cannot lift a Cruks block on your behalf; the process runs entirely through the official Cruks system.

Tools to Help You Stay in Control

Beyond deposit, balance and time limits, we encourage you to use the account overview available after Star Casino login to review your deposits, withdrawals, session length and game history. We recommend checking this overview regularly, especially if you play across multiple products such as Star Casino slot titles, Star Casino poker, Star Casino blackjack, Star Casino roulette or our live-dealer tables.

Reality checks that remind you how long you have been playing
A full transaction history covering every Star Casino bonus, starcoins Star Casino balance and Starshop purchase
The option to take a temporary break (cool-off) or a longer self-exclusion directly on your account
Demo mode on almost all slots, letting you try a game with identical RTP and features before wagering real money

Recognising the Signs of Problem Gambling

We want you to recognise early warning signs before gambling starts to affect your finances, relationships or wellbeing. These signs can include spending more time or money than you intended, chasing losses, borrowing to fund play, hiding your gambling from others, or feeling anxious when you are unable to play. If any of this sounds familiar, we encourage you to use our limit-setting tools immediately, or to contact one of the specialised support organisations listed below.

Support Organisations

Loket Kansspel – independent information and advice on gambling and gambling addiction in the Netherlands
Cruks – the national self-exclusion register for licensed Dutch gambling operators
Jellinek and other national addiction care providers offering confidential counselling

Our Responsible Gaming Team

Our compliance and player-protection team monitors account activity across the entire Star Casino platform, including sports betting, live casino and our jackpot games such as the Orange Jackpots. Where we notice patterns that may indicate a player is at risk, we may reach out directly, temporarily restrict certain features, or ask for additional identity and financial verification before allowing further deposits or payouts. This extra verification can include a valid passport or driving licence, a bank or credit card statement, or a recent utility invoice, and documents must be no older than six months.

Contact Us

If you have any questions about our responsible gaming tools, want to set or adjust a limit, or wish to discuss self-exclusion, our Star Casino contact team is available around the clock. You can reach us through Star Casino chat, 24/7 with Dutch-speaking agents, by phone on 0800 0222001, or by email at klantenservice@Star Casino.nl. We also keep an updated Star Casino faq covering deposit limits, withdrawal times, age requirements and account verification, and our Star Casino documentation section explains our licensing, testing and player-protection obligations in full. Whatever product you enjoy with us, from Star Casino live tables to our sportsbook, we remain committed to keeping your play safe, transparent and firmly in your own hands.

Content updated: August 25, 2026