Star Terms and Conditions

Welcome to Star Casino. These Terms and Conditions govern your use of our website, our games and all services offered under the Star Casino brand. By creating an account with us, you confirm that you accept these terms in full. We are Green Island N.V., a Naamloze Vennootschap registered at Treft 25, 1853 Grimbergen, Belgium, under registration number 0422.851.308 in the Crossroads Bank for Enterprises. We hold a Kansspelautoriteit (Ksa) remote gambling licence, number 2389/01.326.967, granted on 15 October 2024, covering online casino games and sports betting for players in the Netherlands. Dutch law applies to our operations, and we run under the Remote Gambling Act (Koa).

Eligibility and Account Registration

Our services are open exclusively to players resident in the Netherlands, and registration is available from 18 years of age. Every sign-up at Star Casino is checked against the Cruks register using the citizen service number, and a Cruks hit will block registration and access to the games. To open an account, we require your first name, surname, date of birth, place of birth, citizen service number, home address, email address, telephone number, bank account details and a copy of a valid identity document. Each citizen service number, email address and phone number may only be used for one account with us. We apply enhanced due diligence to politically exposed persons, and their accounts are blocked for the duration of this review.

When you use Star Casino login, you agree that the details you provide are accurate and belong to you personally. We do not permit shared or third-party accounts, and any breach of this rule may result in immediate suspension.

Deposits, Withdrawals and Payment Methods

We accept iDEAL and Wero as our deposit and withdrawal methods. The bank account used must be held in your own name, and only the counter-account registered at sign-up may be used for transactions. Our minimum deposit is €10, credited immediately and free of charge, and our minimum withdrawal is also €10, with no withdrawal fees applied. All transactions run over a secured connection with SSL encryption.

At registration, you set your own maximum deposit amount per day, week or month, a maximum account balance and a maximum time active on your account. You may raise or lower these limits at any time: a decrease takes effect immediately, while an increase only becomes active after one week. We log every attempt to exceed a set limit, and Star Casino online may also apply its own additional restrictions on deposits, balances and playing time where required.

We process withdrawal requests without undue delay, obstruction or restriction, and no fixed maximum withdrawal amount applies. Requests are often completed within seconds on a fully verified account, and in any case within three working days. Before approving a payout, we may request extra verification, including a valid passport, driving licence or other identity document, a recent bank or credit card statement, and a utility invoice no older than six months. We may pause or stop transactions where anti-money-laundering rules require it. Diamond and VIP members of our Starclub programme benefit from early maximum payout boosts.

Games, Fairness and Random Number Generators

Star Casino offers more than 5,000 games from over 60 providers, including Pragmatic Play, Play'n GO, NetEnt, Evolution, Playtech and many more. Our games and random number generators are tested and certified by eCOGRA and GLI. Almost every slot at Star Casino online can be played in demo mode without registering or depositing, with identical volatility, RTP and features to the real-money version. The average payout across our slot catalogue reaches 96.5%, and every game displays its RTP in the information panel. Our catalogue includes classic slots, Megaways, jackpot slots, Orange Jackpots exclusive to the Netherlands, table games, blackjack, roulette, baccarat, video poker, dice games, bingo, crash games and a full live casino, alongside sports betting through Star Casino sport powered by Altenar.

Bonuses and Promotions

We reserve the right to change or cancel any promotion at any time. Our casino welcome bonus offers 100% of your first deposit up to €250, available only from 24 years of age, with a standard 30x playthrough on the deposit amount; contribution rates differ per game type and sports bets never count towards the playthrough. Our live casino welcome bonus follows the same structure, matching your first deposit at the live tables up to €250 under identical conditions. Any bonus Star Casino voucher or free spins reward must be wagered according to the stated terms before withdrawal is possible; winnings generated from bonus rounds opened after a bonus has expired are void and will not be credited.

Beyond the welcome offer, we run a range of ongoing promotions, including the WoW Wheel every Wednesday, the Party Wheel every Saturday, the Money Vault challenge, tournaments with cash prizes, daily boosts, and a Star Casino promo code system for eligible players. Our sports welcome bonus matches your first bet with a Free Bet of up to €80 for players aged 24 and over, alongside Fun Boost, Crazy Odds, 2UP and StarCombo Xtra. All promotional offers, including any Star Casino voucher code or prepaid voucher Star Casino option, are strictly limited to players aged 24 and above, in line with our responsible gambling obligations.

Starclub Loyalty Programme

Our Starclub rewards programme lets you earn Starpoints on play, raising your rank through Standard, Bronze, Silver, Gold, Platinum, Diamond and VIP tiers. You also collect Starcoins on all game play, redeemable in our Starshop for vouchers, bonuses, Money Vault tokens and free spins. Benefits within Star Casino starclub include Starshop discounts of up to 30%, reduced playthrough requirements at higher ranks, monthly personal offers, exclusive Starshop deals, and early maximum payout boosts for our Diamond and VIP members. Starclub rewards are also earned on live dealer play.

Responsible Gambling and Account Limits

We are committed to safer play and require every player to set personal limits at registration. If you feel your play is becoming a concern, you can contact our customer support team to adjust your limits, take a break, or request self-exclusion. We monitor account activity through a control database holding near-real-time player and game-play data, to which the Kansspelautoriteit maintains a constant connection.

Customer Support and Contact

Our support team is available 24/7 via live chat with Dutch-speaking agents, by phone on 0800 0222001, or by email at klantenservice@Star Casino.nl. For any question regarding your account, a Star Casino bonus, deposits or withdrawals, our team is ready to help. You can also reach Star Casino contact channels through the app or desktop version of our platform.

Changes to These Terms

We may update these Terms and Conditions from time to time to reflect regulatory changes or improvements to our services. Continued use of Star Casino after any update constitutes acceptance of the revised terms. We recommend checking this page periodically to stay informed of any changes.

Governing Law

These terms are governed by Dutch law. Any disputes arising from your use of our services will be handled in accordance with the regulations of the Kansspelautoriteit and the Remote Gambling Act (Koa). By using Star Casino, you accept these conditions in full and agree to play responsibly on our platform.